SOS Review

SOS Review

SOS online backup has a lot going for it with great features, customer support and ease of use but the most eye catching of them all has to be their prices. Business users can get an amazing value with the SOS business plan where every PC can be backed up for right around $25 a month. That is one of the lowest prices on the cloud backup market especially considering Unlimited PCs. SOS home users will marvel at the speed.


SOS online backup offer a very unique features that other companies simply do not. Instead of limiting their customers to only a few days of versioning, SOS chose to version everything. That means that every little change you make to a file will be saved indefinitely on the SOS server in case you need to correct a mistake or protect a file from changes. Another fairly unique feature that SOS offers is Social Media data protection. SOS customers can now protect the data on their Facebook accounts. Mac and PC users will be glad to know that SOS protects both types of systems as wells as Android OS smartphones and iOS devices.


SOS online backup is fast, offers exactly what home users and business users are looking for and their pricing plans are affordable at the monthly and yearly rates.

Product Ideology:

SOS gives home users a few options in pricing and base that on the amount of storage space and the number of years. Also built into each home user account is SOS online backup service for up to 5 PCs. Considering that other cloud backup services charge for additional PCs, SOS starts saving their customers immediately.


SOS boasts the usual 99.999% uptime. SOS has been around since 2001 and they have proven themselves to be very reliable and trustworthy. They also offer top of the line security features to protect your files, plus they have received high praise by technology community leaders and periodicals.

Storage Space:

Business class users will be glad to know that they can get 1TB of space and unlimited PCs for their business at well under $2500. That is a great value for mid-sized to large companies. Smaller businesses can save a ton of cash by using 175GB and doing so for 1 year. That puts SOS Online Backup at one of the lowest business packages around.

Ease Of Use:

SOS Online Backup really takes the lead in control panel operation. The software is incredibly easy to learn and makes large scale deployment to PCs and laptops happen very smoothly. Another feature that is tied into the SOS control panel is SOS LiveProtect. This is a security feature that continually monitors and protects your data.

Customer Support:

Live support operators are there to assist new customers with any issues that may arise from installation of the software or any customer concerns. The SOS customer support staff is courteous and knowledgeable. SOS may also be reached on their social media accounts found on their website.

SOS Customer Reviews Write Review

I have tried iDrive and a few others. SOS has the best user interface, easy setup, and great customer service.

Reviewer: TJ10th November 2012
Goodbye SOS

I thought this was a great option however in the last two years I have been charged a foreign transaction fee since now payments are being processed in Australia. I called customer support and they promised the fee would be removed. It NEVER WAS.
Also I am being billed twice per year for some reason and now customer service is NOT RESPONDING.
Goodbye SOS no thank you!

Reviewer: MML23rd October 2012
VERY dissatisfied

I have had this service for my business for about 6 months. It has been down more than it has been working. They, at some point, changed their support hours & I was never notified. I am storing on their "cloud" but cannot access it. I continually get a run-around. I hope PC Magazine reconsiders it's high rating of this service.

Reviewer: Debi Whalen11th October 2012
dissappointed with SOS

I use SOS for business purposes. Have had too many bad experiences with unreliable backups and support staff not helping in a timely manner. Support is NOT as available as they were when I signed up. I will be looking for another product.

Reviewer: Debi Whalen23rd September 2012
Good...but needs improving

They have good support. There's just one problem: I've been on the phone to them quite a bit within the past six months. I'd rather their system worked 100% and their support be 0% if I'm honest. Overall their cloud backing and restore works well though

Reviewer: Phil4th September 2012
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SOS Customer Reviews Write Review
SOS No More!

I left SOS after I had enough of painful contact with support due to slow backups. SOS were pricey so i thought i was getting a quality product but I found free accounts better with other providers.

Reviewer: Kira J9th May 2012
Great Support, averge service

I have been having some what of a love hate relationship with SOS. I love their customer service team but hate that fact I have had to go to them so often. Every time something goes wrong I tell myself I'm going to leave but then it gets fixed straight away and I stay. I can't be the only one, so SOS should give their team a pay rise.

Reviewer: Aaron Zitlow2nd May 2012
Great for multiple devices

SOS lets you backup from 5 devices. Whilst this maybe unnecessary for some members, it is a great feature for me. I have a work PC, a laptop, an iPad and a smartphone.

Being able to back them all up to the same cloud makes everything so much simpler. I get a real sense of peace of mind from knowing that all my files are stored, safely in the same place. Could do with a bit more space sometimes though....

Reviewer: Derek Hendrick30th April 2012
Good product, bad value for money

After chatting to some colleagues about which online backup providers they use, I learnt that whilst SOS offers some great features and a good service, I am paying way to much for it. Buying more storage space doesn't save me much money either.

Thanks to some advice and recommendations from friends I am looking into better value for money providers now. There are better out there folks, you just have to look.

Reviewer: Henry26th April 2012
50GB Isn\'t Enough

While SOS Online Backup offer a good product (I did their free trial) when it comes to paying for their service, it is simply too much for too little. There are more cost effective storage providers on the market.

The free trial was enough for me too look further afield. I now backup with MyPC Backup and couldn't be happier.

Reviewer: Holly22nd April 2012
Service is good

Whilst the service provided by SOS Backup is good I do sometimes wish I'd spent a little more time researching cost vs. storage. MyPC Backup offers unlimited storage for much less money.

Reviewer: Helen11th April 2012

Whilst SOS Backup does what it says on the tin, it doesn't wow me. I was hoping for a little more from a product who are named after what you do in a crisis!

Reviewer: Leo11th April 2012
Just a shame it's not unlimited

SOS Online have been a great service for me, but the fact they don't provide unlimited storage is starting to become an issue. I can't knock their features or their speed of service, but as my company continues to grow I am going to need more.

Reviewer: Alex Phang7th April 2012