SOS Review

SOS Review

SOS online backup has a lot going for it with great features, customer support and ease of use but the most eye catching of them all has to be their prices. Business users can get an amazing value with the SOS business plan where every PC can be backed up for right around $25 a month. That is one of the lowest prices on the cloud backup market especially considering Unlimited PCs. SOS home users will marvel at the speed.

Features:

SOS online backup offer a very unique features that other companies simply do not. Instead of limiting their customers to only a few days of versioning, SOS chose to version everything. That means that every little change you make to a file will be saved indefinitely on the SOS server in case you need to correct a mistake or protect a file from changes. Another fairly unique feature that SOS offers is Social Media data protection. SOS customers can now protect the data on their Facebook accounts. Mac and PC users will be glad to know that SOS protects both types of systems as wells as Android OS smartphones and iOS devices.

Summary:

SOS online backup is fast, offers exactly what home users and business users are looking for and their pricing plans are affordable at the monthly and yearly rates.

Product Ideology:

SOS gives home users a few options in pricing and base that on the amount of storage space and the number of years. Also built into each home user account is SOS online backup service for up to 5 PCs. Considering that other cloud backup services charge for additional PCs, SOS starts saving their customers immediately.

Security:

SOS boasts the usual 99.999% uptime. SOS has been around since 2001 and they have proven themselves to be very reliable and trustworthy. They also offer top of the line security features to protect your files, plus they have received high praise by technology community leaders and periodicals.

Storage Space:

Business class users will be glad to know that they can get 1TB of space and unlimited PCs for their business at well under $2500. That is a great value for mid-sized to large companies. Smaller businesses can save a ton of cash by using 175GB and doing so for 1 year. That puts SOS Online Backup at one of the lowest business packages around.

Ease Of Use:

SOS Online Backup really takes the lead in control panel operation. The software is incredibly easy to learn and makes large scale deployment to PCs and laptops happen very smoothly. Another feature that is tied into the SOS control panel is SOS LiveProtect. This is a security feature that continually monitors and protects your data.

Customer Support:

Live support operators are there to assist new customers with any issues that may arise from installation of the software or any customer concerns. The SOS customer support staff is courteous and knowledgeable. SOS may also be reached on their social media accounts found on their website.

SOS Customer Reviews Write Review
Misleading and no support

Less features for Mac than Windows but it's not disclosed anywhere. Long backup time and bad support. Tried to backup from an external drive but out of my 120GB it only backed up 50.

Reviewer: Paco5th November 2013
shop around

the upload speed is unacceptable. Took weeks to upload 150gb working 24/7.

Reviewer: Jim1st November 2013
Go with another service

You need SOS like you need an itch. Its entire experience is obsolete. Backups are slow, unreliable. Recovery is alright for just files, but patchy beyond 50GB. It essentially has 2 systems one microsoft back up and one Storagecraft. they operate differently. To get exchange granular recovery you need to do a bare metal restore. All in all, they are a pain to use and I highly recommend against using SOS. If you are an IT support person, by known you can get fired for recommending SOS, they are that disappointing.

Reviewer: Antonio Esperanzah10th April 2013
Better Security

I had trouble with online access, but an email to customer service got a fast reply and a fix. They have the best security plan: Files are encrypted at the file level with a local key then transmitted with an encrypted connection. There is no key on the server side so they remain encrypted. Files can not be unencrypted in the cloud by anyone. When downloaded they are encrypted locally by the user. This is a much better strategy than the rest.

Reviewer: Steve29th March 2013
Do not buy this service

Extremely disappointed. Very long time for initial upload. When the computer crashed and we had to restore it took three days. Kept getting the message that network traffic was heavy and could not restore (three days? heavy traffic? really?). Then they came out with an upgrade that has a pop up that takes over the computer. When I'm working on the computer the stupid pop up takes over the screen and interupts me. And there is no way to disable. What were they thinking?

Reviewer: jack311519th December 2012
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SOS Customer Reviews Write Review
Good...but needs improving

They have good support. There's just one problem: I've been on the phone to them quite a bit within the past six months. I'd rather their system worked 100% and their support be 0% if I'm honest. Overall their cloud backing and restore works well though

Reviewer: Phil4th September 2012
Endless problems

Over promise, under deliver. 36 months and only 20Gb uploaded due to continious problems with upload agent from SOS Backup. Support is great, but I do not have the time to ask for support every week. I need to work. Bottom line. Sort out the problems first.

Reviewer: Antonius Lecuona16th July 2012
SOS backs up data real time

Even a small file modification is quickly sensed by SOS and the data are backed up instantly. Moreover, all the file versions are stored remotely & any version of the file can be retrieved anytime. I am also getting SOS data backup reports to email.

Reviewer: Rojer 20th June 2012
Happy customer

Have been using SOS for a few years - have been happy :)

Reviewer: Michael19th June 2012
Not happy with SOS

Cumbersome. Very time consuming. Interferes with computer use. Setting up NOT logical. Am scraping for a less cost, easier to use, intuitive backup.

Reviewer: Sande18th June 2012
SOS is not reliable

I ahve been using SOS for a year. I have 3-4 problems with back ups failing to run per month. the tech support people only do one thing. have you reinstall the software. I recently discovered that one critical file stopped being backed up by sos. Non of the backup reports indicated a problem, I only found out because I went to restore the file and found the last version backed up was several months old. Now a month later I am still trying to get their tech support folks to help me. last time I had them on the phone the tech had to leave for a meeting. He never called me back. My recommendation is to spend the money on lottery tickets. You will get more value than giving it to SOS

Reviewer: Chris23rd May 2012
SOS Good Little App

I know it's had some bad reviews but SOS has saved my soul a number of times. I've been with them so long that I wouldn't change anyway, but its backup features and service seems good enough for me. It's not perfect, but what one of these programs is?

Reviewer: Trey Curtis22nd May 2012
SOS could be better

This is an OK product, but I found I kept having to upgrade to get more space. As the subscription isn't that cheap as it is already, I'm thinking of changing provider

Reviewer: Julia15th May 2012